Returns & Refunds

At Nature Shield UK, we want customers to shop with confidence.

Changed Your Mind?

For eligible online purchases, customers have the legal right to cancel within 14 days of receiving their order, without providing a reason.

After notifying us of cancellation, customers have a further 14 days to return the goods.

Customers should contact us with their order number and return request before sending any items back.

Return Conditions

Products should be returned with their original packaging where reasonably possible.

Customers may inspect goods to the extent permitted by law. Any handling beyond what is necessary to establish their nature, characteristics and functioning may result in a lawful deduction from the refund.

Certain statutory exceptions may apply, including qualifying sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Damaged, Faulty or Incorrect Products

If an item arrives damaged, faulty or incorrect, please contact us with the order number and relevant photographs where helpful.

We will resolve the issue in accordance with applicable UK consumer law, including appropriate replacement or refund remedies.

Refunds

Approved refunds will be issued to the original payment method.

For a cancellation under the statutory cooling-off rules, refunds will be processed within the legally applicable time limits, including any applicable standard delivery costs.

Return Postage

Where customers cancel because they have changed their minds, they may be responsible for direct return postage costs where properly disclosed in advance.

For faulty or incorrectly supplied goods, appropriate return costs will be handled in accordance with the customer's statutory rights.

Contact Us

Customers can contact Nature Shield UK through the Contact page on our Shopify store, quoting their order number.

Amazon Fulfilment

Some Shopify orders may be dispatched using Amazon Multi-Channel Fulfilment. Customers who purchase through our Shopify store should contact Nature Shield UK about returns rather than assuming Amazon's retail return process applies.

Please use the existing Shopify policy functionality and ensure this draft complies with applicable UK consumer rights.

Do not invent a returns address, returns portal or prepaid-label arrangement. Flag any operational details I need to confirm before publishing.

Connect the existing Return policy footer link to the published Shopify policy and confirm the link works.